Booking an appointment
Appointments can be booked from 5 hours before the appointment time and up to 20 days in advance.
Your appointment is confirmed when you receive a booking confirmation. Please check that the service, date and time are correct.
Rescheduling
You may reschedule your appointment through the My Appointments section of our website or by contacting us.
Rescheduling requests must be received more than 4 hours before the appointment start time. Requests made within 4 hours of the appointment may be treated as a late cancellation.
Cancellations
You may cancel your appointment by using the My Appointments section of our website or by contacting us.
Cancellations made more than 4 hours before the appointment start time are eligible for a refund, where payment has already been taken.
For cancellations made within 4 hours of the appointment start time, or where you do not attend, we may retain or charge up to the full appointment price where this reasonably reflects the loss caused by the reserved appointment slot.
No-show bookings
A no-show occurs when a client does not attend their confirmed appointment and has not cancelled or rescheduled more than 4 hours before the appointment start time.
Clients are responsible for attending their appointment at the confirmed date and time. If you do not attend your appointment, the appointment slot will be treated as used and the full appointment fee may be retained.
No-show bookings are not eligible for a refund, unless we agree otherwise or your statutory consumer rights apply.
Late arrival
Please arrive on time. If you arrive late, your treatment may be shortened to avoid affecting other customers. The full appointment fee may still apply.
When we need to cancel
If we need to cancel or significantly change your appointment, we will offer a suitable alternative appointment or a full refund.
Health and suitability
Please tell us about any relevant medical conditions, injuries, allergies, pregnancy or other health concerns before your treatment. Our services are intended to support wellbeing and recovery and are not a substitute for medical diagnosis or emergency medical care.
Nothing in this policy affects your statutory consumer rights.
Contact:
Renewed Tuina Massage
20 Haslett Avenue W, Crawley, RH10 1HS
Telephone: +44 7495 761525
Email: info@renewedtuinamassage.co.uk