Privacy Policy
Effective date: 5 June 2026
Renewed Tuina Massage respects your privacy. This Privacy Policy explains how we use your personal information when you visit our website, contact us or book a treatment.
Information we collect
We may collect:
- your name, email address and telephone number;
- appointment details and booking history;
- messages you send through our website, email or telephone;
- payment and transaction information;
- relevant health, injury or treatment information that you choose to provide; and
- technical information collected through cookies or similar technologies.
The website currently includes a contact form requesting a name, email address, telephone number and message.
How we use your information
We use your information to:
- manage appointments, payments, cancellations and refunds;
- respond to enquiries;
- provide treatments safely and appropriately;
- maintain business, tax and accounting records;
- protect our website and prevent misuse; and
- send marketing messages only where you have agreed to receive them or where permitted by law.
Our legal bases
We process ordinary personal information where it is necessary to provide our services, comply with legal obligations or pursue legitimate business interests.
Health information receives additional protection under UK data protection law. Where we record treatment-related health information, we will use an appropriate legal condition and ask for explicit consent where required. Health information is treated as special-category data under UK data protection law.
Sharing your information
We may share information only where necessary with trusted service providers, such as website hosting, appointment-booking, payment-processing, IT and professional-adviser providers. We may also share information where required by law.
We do not sell your personal information.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal, tax, accounting, insurance and record-keeping requirements. We securely delete or anonymise information when it is no longer needed.
UK data protection law does not impose one fixed retention period for every type of personal data; each business must justify how long it keeps information.
Cookies
Our website may use essential cookies to operate correctly. Where non-essential cookies are used, such as analytics or advertising cookies, we will ask for your consent before using them.
The ICO states that website visitors must be informed about cookies and that consent is required for cookies that are not strictly necessary.
Your rights
Depending on the circumstances, you may ask us to access, correct, delete or restrict the use of your personal information. You may also object to certain uses of your information or withdraw consent where consent is the legal basis.
Some booking, payment, tax, or treatment-related records may need to be retained where legally required.
If you would like to request deletion of your account or personal data, please contact us using one of the options below:
Email: info@renewedtuinamassage.co.uk
Account deletion request form: Request account deletion
Please include enough information for us to identify your booking account, such as your full name, email address and telephone number used when booking.
We will review your request and respond within a reasonable timeframe. In some cases, we may need to retain certain information where required for legal, tax, accounting, fraud prevention, dispute handling, or legitimate business record purposes.
If you are unhappy with how we handle your personal data or your deletion request, you may also raise a concern with the Information Commissioner’s Office.
Contact
Renewed Tuina Massage
20 Haslett Avenue W, Crawley, RH10 1HS
Telephone: +44 7495 761525
Email: info@renewedtuinamassage.co.uk
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