Refund Policy

Effective date: 5 June 2026

This Refund Policy applies to appointment payments made to Renewed Tuina Massage.

Refund eligibility

A refund may be issued where:

• you cancel your appointment more than 4 hours before the appointment start time;
• we cancel your appointment and you do not wish to reschedule;
• you have been charged incorrectly or more than once; or
• a refund is required under your statutory consumer rights.

Late cancellations and missed appointments

If you cancel within 4 hours of the appointment start time or do not attend, we may retain or charge up to the full appointment price where this reasonably reflects our loss.

We will take reasonable steps to avoid unnecessary charges, including considering whether the appointment slot could be filled by another customer.

Refund processing time

Approved refunds will be returned to the original payment method. Please allow 7 to 14 working days for the refund to appear in your account. Your bank or payment provider may affect the processing time.

Requesting a refund

To request a refund, contact us with your name, appointment date and booking details.

Nothing in this policy limits your statutory consumer rights.

Contact:
Telephone: +44 7495 761525
Email: info@renewedtuinamassage.co.uk